World Class Services
CA strives to provide comprehensive solutions to customers' business problems. To maximize success, CA's global professional services organization works closely with customers at all stages of the implementation process, from planning and definition, to design and build, to training and deployment.

CA Engagement Managers work with customers to craft implementation plans that build from the customer's current level of maturity, and that leverage and support the customer's internal resources. Following the initial rollout, CA's services teams remain engaged to share best practices and provide thought leadership so customers can maximize the value of their investment.

CA also maintains a large and vital network of consulting and implementation partners, with unique strengths in strategy, methodologies and specific industries and geographies.

Global Support
CA maintains support centers in the United States, Europe and Asia, providing customers with full coverage regardless of time zone. Utilizing advanced call distribution and on-line customer engagement technologies, CA customer support delivers high quality, rapid response in local languages throughout the world.

CA customer support utilizes world class enterprise support techniques, providing front line support for high levels of responsiveness, and back line engineering for optimal resourcing on difficult issues. CA customers also benefit from customer support's Test Center, where multiple permutations of hardware and software infrastructure are maintained, allowing for the easy replication of customer configurations and rapid diagnosis of issues.

Training
CA's goal is to accelerate the transfer of knowledge necessary for customers to successfully build, deploy and get immediate return on investment from CA Clarity products. CA's Educational Offerings enables skill development for self-reliance and value acceleration.

CA's flexible educational offerings give customers a choice as to how, where and when to train their personnel. Customers can take advantage of CA's Educational Offerings via traditional instructor-led classroom courses or Self Paced Training courses.